{"id":453327,"date":"2025-12-09T17:31:51","date_gmt":"2025-12-09T09:31:51","guid":{"rendered":"https:\/\/hungcheong.com.my\/?page_id=453327"},"modified":"2025-12-12T10:19:44","modified_gmt":"2025-12-12T02:19:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/hungcheong.com.my\/ms\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f6f6f6&#8243; custom_padding=&#8221;45px||45px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;50px&#8221; header_line_height=&#8221;1.4em&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;50px&#8221; header_2_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||50px||false|false&#8221; custom_margin_tablet=&#8221;||50px||false|false&#8221; custom_margin_phone=&#8221;||30px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;50px&#8221; header_font_size_phone=&#8221;36px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_line_height_tablet=&#8221;1.4em&#8221; header_line_height_phone=&#8221;1.2em&#8221; header_line_height_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;40px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_free_form=&#8221;selector h1 {||  display: none;||}&#8221; sticky_enabled=&#8221;0&#8243;]<h1>FAQs about buying watches at<br \/>Hung Cheong Watch &amp; Jeweller<\/h1>\n<h2>Frequently Asked Questions<\/h2>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#000000&#8243; open_toggle_background_color=&#8221;RGBA(255,255,255,0)&#8221; closed_toggle_background_color=&#8221;RGBA(255,255,255,0)&#8221; icon_color=&#8221;#717171&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;14px&#8221; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#000000&#8243; toggle_level=&#8221;h2&#8243; toggle_font=&#8221;|600|||||||&#8221; toggle_font_size=&#8221;24px&#8221; toggle_line_height=&#8221;1.4em&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.6em&#8221; custom_margin=&#8221;||50px||false|false&#8221; toggle_font_size_tablet=&#8221;20px&#8221; toggle_font_size_phone=&#8221;20px&#8221; toggle_font_size_last_edited=&#8221;on|phone&#8221; custom_css_toggle=&#8221;margin: 0 !important;||border-left: 0;||border-right: 0;||border-bottom: 0;||border-top: 1px solid #717171;&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;What is the history of Hung Cheong Jewellery &#038; Watch?&#8221; open=&#8221;on&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<p>Hung Cheong Jewellery &amp; Watch Sdn Bhd was founded in 1932 as a humble watch store in Wisma Seberkas. Its late founder, Ho Chin Thong, grew the company to become one of the most reputable names in luxury watch retail in Sarawak, Malaysia. Today, Hung Cheong Jewellery &amp; Watch remains dedicated to providing exceptional customer service to discerning watch lovers.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What watch brands can I find at Hung Cheong Jewellery &#038; Watch?&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<p>Hung Cheong Jewellery &amp; Watch has been a part of the global network of Official Rolex Retailers since 1946. Besides Rolex and Tudor, we carry a curated selection of brands including, TAG Heuer, Longines, and Oris.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Where are Hung Cheong Jewellery &#038; Watch boutiques located?&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<p>Hung Cheong Jewellery &amp; Watch has three boutiques conveniently located across Kuching, Sarawak, in East Malaysia. You can find us at the following addresses.<\/p>\n<p>No. 40, India Street,<br \/>Kuching, Sarawak.<br \/>Tel: +6082-422998<br \/>Fax: +6082-244094<br \/>(Open daily from 8.30am to 3pm, Closed on Sundays and Public Holidays)<\/p>\n<p>Lot G44-G45, Ground Floor,<br \/>The Spring Shopping Center,<br \/>Jalan Simpang Tiga,<br \/>93300 Kuching, Sarawak.<br \/>(Closed for renovation until December 2025.)<\/p>\n<p>F47\/48, 1st Floor, City One Mega Mall,<br \/>Jalan Song, 93350<br \/>Kuching, Sarawak, Malaysia.<br \/>Tel: +6082 532 878<br \/>(Open daily from 11am to 8pm. Closed on Thursdays.)<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can I arrange for a private appointment to discover the watches?&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Absolutely. To ensure every guest enjoys a comfortable, tailor-made shopping experience, we offer private, by-appointment viewings. Simply contact any of our boutiques, and a Sales Advisor will be pleased to present an exclusive selection of our luxury watches, curated to your preferences.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What payment methods do you accept?&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]We only accept payments in cash, credit card (Visa and Mastercard), and debit card.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do the watches sold at your watch boutiques come with intentional product warranty?&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]All Rolex and Tudor watches sold at Hung Cheong Jewellery &#038; Watch come with an international five-year guarantee, which will be completed and dated at the time of purchase.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Does Hung Cheong Jewellery &#038; Watch provide after-sales service for Rolex and Tudor watches?&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]As an Official Rolex and Tudor Retailer, we are authorised to receive your Rolex and Tudor timepieces for servicing at the Rolex Service Centre. The staff at the Rolex Service Centre are equipped with the requisite expertise and technical proficiency to provide guidance on all aspects of care for Rolex and Tudor watches.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What makes a good luxury watch?&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]The checklist for what constitutes a good luxury watch is exhaustive. However, there are several fundamental criteria. A good luxury watch starts with its origin. Always consider a watch from a brand with an authentic and reputable history. Key qualities of the watch itself\u2014its refinement of design and finishing, metrics of timekeeping performance, promise of reliability\u2014are also non-negotiables when assessing the virtues of a good luxury watch. [\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How can I determine which watch is right for me?&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]The ideal timepiece should feel like a natural extension of your lifestyle. Beyond the design of the watch, you may want to explore elements such as the model\u2019s backstory, case material, movement technology, and how comfortably it sits on your wrist throughout the day. If you\u2019re unsure where to begin, our Sales Advisors are always ready to walk you through the various options and help you discover the watch that resonates most with you.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I care for my watch daily?&#8221; toggle_icon=&#8221;&#xf067;||fa||900&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;border-bottom: 1px solid #717171 !important;&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<p>The best way to keep your watch in optimum condition is to wear it regularly\u2014and with care. This is especially true for mechanical watches, as wearing them helps keep their movements running. When not use, clean your watch with a soft microfibre cloth, and wind it before storing it in a dedicated watch box or safe, away from direct sunlight and magnetic fields.<\/p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_css_free_form=&#8221;\/* FAQ Style *\/||#faq-1 {||    border-top: 1px solid #ddd;||}||||.rank-math-list-item {||    border-bottom: 1px solid #ddd;||    padding: 15px 0;||}||||.rank-math-question {||    font-size: 24px;||    font-weight: bold;||    display: flex;||    justify-content: space-between;||    align-items: center;||    cursor: pointer;||    margin: 0;||  line-height: 1.4;||}||||.rank-math-question .toggle-icon {||    font-size: 20px;||    color: #666;||    margin-left: 10px;||    transition: transform 0.3s;||}||||.rank-math-answer {||    display: none;||    padding: 10px 0;||    font-size: 16px;||    color: #555;||}||||.rank-math-answer p {||    margin: 0;||}||\/* End of FAQ Style *\/&#8221; global_colors_info=&#8221;{}&#8221;]<div id=\"rank-math-rich-snippet-wrapper\"><div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list\">\n<div id=\"faq-1\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">What is the history of Hung Cheong Jewellery &amp; Watch?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>Hung Cheong Jewellery &amp; Watch Sdn Bhd was founded in 1932 as a humble watch store in Wisma Seberkas. Its late founder, Ho Chin Thong, grew the company to become one of the most reputable names in luxury watch retail in Sarawak, Malaysia. Today, Hung Cheong Jewellery &amp; Watch remains dedicated to providing exceptional customer service to discerning watch lovers.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-2\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">What watch brands can I find at Hung Cheong Jewellery &amp; Watch?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>Hung Cheong Jewellery &amp; Watch has been a part of the global network of Official Rolex Retailers since 1946. Besides Rolex and Tudor, we carry a curated selection of brands including, TAG Heuer, Longines, and Oris.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-3\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">Where are Hung Cheong Jewellery &amp; Watch boutiques located?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>Hung Cheong Jewellery &amp; Watch has three boutiques conveniently located across Kuching, Sarawak, in East Malaysia. You can find us at the following addresses.<\/p>\n<p>No. 40, India Street,<br \/>\nKuching, Sarawak.<br \/>\nTel: +6082-422998<br \/>\nFax: +6082-244094<br \/>\n(Open daily from 8.30am to 3pm. Closed on Sundays and Public Holidays)<\/p>\n<p>Lot G44-G45, Ground Floor,<br \/>\nThe Spring Shopping Center,<br \/>\nJalan Simpang Tiga,<br \/>\n93300 Kuching, Sarawak.<br \/>\n(Closed for renovation until December 2025.)<\/p>\n<p>F47\/48, 1st Floor, City One Mega Mall,<br \/>\nJalan Song, 93350<br \/>\nKuching, Sarawak, Malaysia.<br \/>\nTel: +6082 532 878<br \/>\n(Open daily from 11am to 8pm. Closed on Thursdays.)<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-4\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">Can I arrange for a private appointment to discover the watches?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>Absolutely. To ensure every guest enjoys a comfortable, tailor-made shopping experience, we offer private, by-appointment viewings. Simply contact any of our boutiques, and a Sales Advisor will be pleased to present an exclusive selection of our luxury watches, curated to your preferences.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-5\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">What payment methods do you accept?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>We only accept payments in cash, credit card (Visa and Mastercard), and debit card.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-6\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">Do the watches sold at your watch boutiques come with international product warranty?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>All Rolex and Tudor watches sold at Hung Cheong Jewellery &amp; Watch come with an international five-year guarantee, which will be completed and dated at the time of purchase.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-7\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">Does Hung Cheong Jewellery &amp; Watch provide after-sales service for Rolex and Tudor watches?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>As an Official Rolex and Tudor Retailer, we are authorised to receive your Rolex and Tudor timepieces for servicing at the Rolex Service Centre. The staff at the Rolex Service Centre are equipped with the requisite expertise and technical proficiency to provide guidance on all aspects of care for Rolex and Tudor watches.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-8\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">What makes a good luxury watch?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>The checklist for what constitutes a good luxury watch is exhaustive. However, there are several fundamental criteria. A good luxury watch starts with its origin. Always consider a watch from a brand with an authentic and reputable history. Key qualities of the watch itself\u2014its refinement of design and finishing, metrics of timekeeping performance, promise of reliability\u2014are also non-negotiables when assessing the virtues of a good luxury watch.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-9\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">How can I determine which watch is right for me?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>The ideal timepiece should feel like a natural extension of your lifestyle. Beyond the design of the watch, you may want to explore elements such as the model\u2019s backstory, case material, movement technology, and how comfortably it sits on your wrist throughout the day. If you\u2019re unsure where to begin, our Sales Advisors are always ready to walk you through the various options and help you discover the watch that resonates most with you.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-10\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question\">How do I care for my watch daily?<\/h3>\n<div class=\"rank-math-answer\">\n\n<p>The best way to keep your watch in optimum condition is to wear it regularly\u2014and with care. This is especially true for mechanical watches, as wearing them helps keep their movements running. When not use, clean your watch with a soft microfibre cloth, and wind it before storing it in a dedicated watch box or safe, away from direct sunlight and magnetic fields.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p>FAQs about buying watches atHung Cheong Watch &amp; Jeweller Frequently Asked QuestionsHung Cheong Jewellery &amp; Watch Sdn Bhd was founded in 1932 as a humble watch store in Wisma Seberkas. Its late founder, Ho Chin Thong, grew the company to become one of the most reputable names in luxury watch retail in Sarawak, Malaysia. Today, Hung Cheong Jewellery &amp; Watch remains dedicated to providing exceptional customer service to discerning watch lovers.Hung Cheong Jewellery &amp; Watch has been a part of the global network of Official Rolex Retailers since 1946. Besides Rolex and Tudor, we carry a curated selection of brands including, TAG Heuer, Longines, and Oris.Hung Cheong Jewellery &amp; Watch has three boutiques conveniently located across Kuching, Sarawak, in East Malaysia. You can find us at the following addresses. No. 40, India Street,Kuching, Sarawak.Tel: +6082-422998Fax: +6082-244094(Open daily from 8.30am to 3pm, Closed on Sundays and Public Holidays) Lot G44-G45, Ground Floor,The Spring Shopping Center,Jalan Simpang Tiga,93300 Kuching, Sarawak.(Closed for renovation until December 2025.) F47\/48, 1st Floor, City One Mega Mall,Jalan Song, 93350Kuching, Sarawak, Malaysia.Tel: +6082 532 878(Open daily from 11am to 8pm. Closed on Thursdays.)Absolutely. To ensure every guest enjoys a comfortable, tailor-made shopping experience, we offer private, by-appointment viewings. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","footnotes":""},"class_list":["post-453327","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hungcheong.com.my\/ms\/wp-json\/wp\/v2\/pages\/453327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hungcheong.com.my\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hungcheong.com.my\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hungcheong.com.my\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hungcheong.com.my\/ms\/wp-json\/wp\/v2\/comments?post=453327"}],"version-history":[{"count":16,"href":"https:\/\/hungcheong.com.my\/ms\/wp-json\/wp\/v2\/pages\/453327\/revisions"}],"predecessor-version":[{"id":453600,"href":"https:\/\/hungcheong.com.my\/ms\/wp-json\/wp\/v2\/pages\/453327\/revisions\/453600"}],"wp:attachment":[{"href":"https:\/\/hungcheong.com.my\/ms\/wp-json\/wp\/v2\/media?parent=453327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}